Pick Up Details

Our goal here at The Kitchen on Wellington is to make your charcuterie experience enjoyable and simple. To ensure that that the process is smooth, below are pick-up instructions. If at any point in the process you have questions, please reach out. We are glad to help.

  1. Once your order is confirmed you will receive an email that confirms your pick up time and details the pick up location. The email will also include contact information, in case you have questions or issues locating the pick up site.

2. Please allow three (3) days between the day you place your order and the day you pick up your order. The three-day lead-time is needed to ensure that your board/box features the freshest items.

AGREEMENT TO TERMS

Returns:
Because The Kitchen on Wellington, LLC's items are personalized, perishable goods, we do not accommodate return requests. If you experience an issue with your order, please contact us immediately. 

Cancellations and Requests to Reschedule:

Please note that the pick-up/delivery date is not included in the day count.
 
To ensure maximum freshness, all board ingredients are purchased within three (3) days of the scheduled pick-up date and time. For that reason, canceling an order with three (3) days or less notice is not allowed. 

All cancellations and requests to reschedule an order must be made in writing at least four(4) days prior to the scheduled pick-up/delivery date.

We will be unable to accommodate any cancellation or rescheduling request made within three (3) days of the scheduled pick-up or delivery date. Also, we will be unable to offer a full or partial refund. 

If a cancellation or rescheduling request is made within the specified time frame, a full refund will be offered unless special or custom ingredients and or packaging have been purchased. (Special or custom ingredients and or packaging will have been agreed upon by both The Kitchen on Wellington and the customer prior to order placement)  
Cancellation and Return Policy