Delivery Details

If you prefer to have your order delivered, we can handle that!

Deliveries are made on Saturdays and Sundays between 1:00 pm and 4:30 pm. Unfortunately, we are currently unable to accommodate exact delivery times, but we will notify you via text when your order is out for delivery. If at the time of checkout, you select a specific delivery time, we will do our best to deliver at that time, but we are unable to guarantee. If your order is needed at an exact time, please select the pick-up option.

Our delivery radius is 10 miles from 2600 Nine Mile Road, Richmond, VA 23222. If the delivery address is further than 10 miles, please select the pick-up option. If a delivery order is placed and the delivery address is greater than 10 miles from our location, you will be contacted and given the option to change your order to a pick-up order. The delivery fee will be refunded.

For the safety of our customers and staff, we are only able to accommodate deliveries to home addresses and to event venues/locations. We cannot deliver to office buildings or to public locations such as retail stores, parks, or designated meeting spaces.

If the delivery address is for an event venue or location, please provide the person’s name who will accept delivery. To verify that delivery is made to the correct location, the receiver will be asked to sign for the delivery.

For contactless home deliveries, please specify a delivery location (front steps, side porch, etc.) and specify any special instructions. Please ensure that the designated location is safe from pets, wildlife, and the elements. Once delivery is made, The Kitchen on Wellington, cannot accept responsibility for damaged, lost, or stolen items.

When deliveries are made, you will be notified via text when the delivery is in route and again once delivery is complete. If possible, a picture of your delivery will be included in the completed delivery notification.

Clarification: On the check-out page, the delivery address and delivery fee are labeled as “Shipping Address” and “Shipping Fee”. Please note that we cannot ship orders.

If you have questions, please contact us and let us know. We are happy to help.

Please note:


Ship To Address = Local Delivery Address


Shipping Fee = Local Delivery Fee



At this time, we do not offer a shipping option. 


Delivery Note
Noted

AGREEMENT TO TERMS

Returns:
Because The Kitchen on Wellington, LLC's items are personalized, perishable goods, we do not accommodate return requests. If you experience an issue with your order, please contact us immediately. 

Cancellations and Requests to Reschedule:

Please note that the pick-up/delivery date is not included in the day count.
 
To ensure maximum freshness, all board ingredients are purchased within three (3) days of the scheduled pick-up date and time. For that reason, canceling an order with three (3) days or less notice is not allowed. 

All cancellations and requests to reschedule an order must be made in writing at least four(4) days prior to the scheduled pick-up/delivery date.

We will be unable to accommodate any cancellation or rescheduling request made within three (3) days of the scheduled pick-up or delivery date. Also, we will be unable to offer a full or partial refund. 

If a cancellation or rescheduling request is made within the specified time frame, a full refund will be offered unless special or custom ingredients and or packaging have been purchased. (Special or custom ingredients and or packaging will have been agreed upon by both The Kitchen on Wellington and the customer prior to order placement)  



Please note that if you choose to decline this policy, we reserve the right to cancel your order. You will be notified in writing that your order will be canceled. A full refund will be issued. 
Our Terms & Conditions
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